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Make complexity click: Communication strategies for technical professionals

Michael Madson, PhD

Professor, founder, author, trainer

Clear communication turns expertise into influence

Technical professionals are increasingly expected to communicate across expertise gaps. Engineers explain systems to executives. Data analysts present findings to clients. Researchers communicate with policymakers, journalists, and the public. Yet, most of these technical professionals receive little formal training in how to communicate complex ideas clearly to non-specialists.

This workshop helps technical professionals develop time-tested, practical strategies for translating expertise into understanding without oversimplifying important ideas. Participants will learn how to reduce jargon, structure explanations more effectively, adapt communication to different audiences, communicate uncertainty and risk, and use examples and analogies strategically.

The workshop also addresses emerging challenges in the AI era, where the ability to interpret, contextualize, and explain information has become more valuable, not less.

Through hands-on activities and real-world examples, participants will leave with tools they can apply immediately to presentations, reports, meetings, documentation, client interactions, public communication, and cross-functional collaboration.

Workshop agenda

  • Framing the Challenge

    Why do experts confuse non-specialists so easily? Explore the hidden barriers that make technical communication fail and why clarity matters more than ever. Includes introduction and workshop goals.

  • Know Your Audience

    Learn how to communicate across expertise gaps by identifying what audiences already know, what they need to understand, and what may create confusion or resistance.

  • Explaining Complexity Clearly

    Discover practical strategies for reducing jargon, organizing information clearly, and using examples and analogies to make complex ideas easier to understand.

  • Communicating about Risk and Uncertainty

    Learn how to explain technical risk, uncertainty, and limitations in ways that build trust, support decision-making, and avoid confusion or false certainty.

  • AI-Assisted Communication

    Use ChatGPT and related AI tools to adapt technical communication for different audiences while avoiding oversimplification and misinformation.

  • Building Your Communication Toolkit

    Leave with practical communication frameworks, revision strategies, and audience-centered tools you can apply immediately in meetings, reports, and presentations.

Learn directly from Michael

Michael Madson, PhD

Michael Madson, PhD

Expert in technical communication, workplace training, and audience engagement

See all products from Michael

Who this workshop is for

  • Technical professionals who need to convey complex information to clients, executives, external stakeholders, or cross-functional teams.

  • Product, UX, and operations professionals translating technical insights into decisions and organizational action.

  • Managers who need to communicate with public audiences, build alignment across teams, and influence decision-making on technical matters.

What's included

Michael Madson, PhD

Live sessions

Learn directly from Michael Madson, PhD in a real-time, interactive format.

Lifetime access

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Community of peers

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Certificate of completion

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$349

USD

Jun 20
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